Shipping policy

Shipping Policy

All our products are handmade and made to order, so we request your patience while we carefully create and pack each piece.

Order Processing Time

• Orders are processed within 10–15 business days, unless otherwise mentioned on the product page.

• This time includes creation, finishing, quality checks, and packaging.

• Business days exclude Sundays and public holidays.

Shipping & Delivery

• Once dispatched, orders are shipped via trusted courier partners.

• Delivery timelines may vary depending on the destination and courier operations.

• While we aim to deliver within the estimated time, delays due to courier issues, weather conditions, or unforeseen circumstances are beyond our control.

Delivery Attempts

• Courier partners will attempt delivery up to three (3) times.

• If the customer is unavailable or unreachable during these attempts, the order will be returned to us (RTO).

Failed Delivery & Returns to Origin (RTO)

• In case of failed delivery due to customer unavailability, incorrect address, or refusal to accept the parcel, the order will be returned to us.

• Refunds (if applicable) will be initiated only after the package is received back by us.

• Original shipping charges and RTO charges will be deducted from the refund amount.

Address Accuracy

• Customers are responsible for providing a complete and accurate shipping address, including a reachable phone number.

• We are not responsible for delivery issues caused by incorrect or incomplete address details.

Tracking Information

• Once your order is shipped, tracking details will be shared via email or WhatsApp.

• Please monitor the tracking link and stay available during the delivery window.